This company adopted AI. Here’s what happened to its human workers

The below article explores the potential of Artificial Intelligence (AI) to replace human jobs and disrupt the workforce. Economist Erik Brynjolfsson and his colleagues conducted a study which found that the integration of ChatGPT, an AI chatbot, into a company’s workflow led to a significant increase in productivity for customer service representatives. However, this increase in productivity was only seen in less experienced agents, while skilled agents saw no benefit. This raises concerns about the uneven distribution of benefits from AI in the workforce.

The article also discusses the impact of technology on the economy and how it has contributed to income inequality. While technology has benefited those with higher education or skilled trades, it has hurt those without these qualifications. AI could potentially help bridge this gap by improving the knowledge and intelligence of those with less education. However, there is also the possibility that AI will lead to the de-skilling of many jobs, making them easier and less valuable to perform. Overall, the article highlights the potential benefits and risks of AI on the economy and workforce.

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